The purpose of this part of our website, ( our “Website”), is to clearly set out our policy to maintain your privacy and set out the basis on which any personal data we collect from you, or that you provide us with, will be used and stored by us.

About us

DKCS Ltd. Trading as Hancock Stoves and Flues,
Bilma House,
Coopies Lane,
NE61 6JN.


If you have any questions or requests regarding your personal data please contact us at

Information collected

We will collect the following data from you:
Information that you provide by filling in forms on our website.
Information you voluntarily disclose to us by email or any other means.
Information about your internet usage obtained by using a cookie file which is stored on your hard drive of your computer and details of your visit to our Website including, but not limited to, traffic data, location data, weblogs, and other communication data.

Uses made of the information

We use the infromation held about you to:
Respond to your enquiry from any contact form you may provide us.
Ensure that content from our Website is presented in the most effective manner for you and your computer.
Perform our obligations in relation to any agreement which you may have with us.
Provide you with information and services that you have requested from us and otherwise to respond to queries which you may submit.
Notify you about changes to our Website and our services.

Do we share your infromation

We do not share customers details with any third parties.

How long will we store your information

We will store your information for five years. This will enable us to refer your records should you wish to proceed with work.
If we proceed with any works we will keep your information for the duration of the guarantee, which can be up to 30 years on some products.
We do not store credit card details.

What are your rights in relation to your personal information?

You have the right to request copies of the personal information we keep about you.
You have the right to request that we correct any innacurate information we hold about you.
You have the right to request that we delete your personal information from our records, we will not be able to delete your personal information while we are providing you with a service, we will be able to delete them once the service has been provided and any balances paid.

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